Table of Contents
GETTING STARTED
SAP C4C(Cloud for customer)is a solution to manage sales, marketing, and social engagements. Cloud for Customer support Mobile, Web browser, Email integration, and Thin client. So before moving ahead into that it’s very important to understand the basic sales and marketing terms such as Sales, Quotes, Opportunity, and leads.
PREREQUISITES
- Visual studio, CRM background helps
- Basic Knowledge of Sales and Marketing
OPPORTUNITY:
Opportunity is something that represents the potential deal that is going to happen. It can be also defined as the requested service or product. An opportunity is created after the lead is qualified. Opportunity is directly dependent upon the contact B2C or B2B.
Quotes:
The desired cost of the particular product, it can be a company named B requesting a Product from a vendor and the vendor tag a price and send across to the company via invoice. It can also include the price of goods and services.
Leads:
Leads can be someone interested in the product, usually leads generated in the form of digital marketing campaigns, content management. C4C provides Email Campaign’s functionality as well.
Sales:
Can say a deal or transaction between 2 partners or an agreement buyers and seller makes. Eg Selling of goods and services.
SAP C4C – CLOUD FOR CUSTOMER
C4C released in 2011 and now available in 19 languages Integration is pretty easy with ECC( ERP Central component: Key Business process), CRM(Customer Relationship Management), CPI(Cloud platform Integration), ERP: Enterprise Resource planning.
Before deep dive into please know some ideas regarding from a developer perspective. Also as mentioned in the beginning C4C is based on Sales, Marketing, Engagements.
- C4C connectors available for CPI, Mullesoft, Informatica
- Contains Silverlight UI, android platform, Apps for IOS, CPI
- KUT & SDK 2 ways to Develop
- SAP Cloud studio is PAAS based
- C4C is using Fiori Technology to represent the UI of SAP products
- JScript for Assigning Rules > drag n drop Knowledge, ABAP SCRIPT
- C4C can integrate if On-premise: use PI integration, Cloud use CPI Integration.
- C4C sales roles made out of 3 roles, Sales Order, Quotes, Leads.
ADVANTAGE OF C4C
- Less cost
- Pay as you go
- Operation cost Vendors Responsibility
- Portable on device
- SAP C4C, you can also integrate your cloud solution with your email using Add-In for Microsoft Outlook to support sales, service, and marketing scenarios.
RIGHT PATH TO LEARN C4C:
- Learn Customization in SDK
- How to add labels in SDK
- Custom field creation
- How to expose using SDK like using ODATA
- Integration using CPI
FINAL VERDICT :
In conclusion, I hope you enjoyed reading this article on “Basics Fundamentals of SAP Cloud for customer”, If yes, then don’t forget to spread a word about it. We would love to hear the feedback from your side and if any doubts contact us. Signing off sanjay@recodehive.com
